OFFICE IVR SOLUTION FOR BUSINESSES
Connect your customers to the right department with Fonada’s Office IVR System. A well-developed Office IVR Solution to enhance customers’ calling experience.
What Is Office IVR
Solution?
Office IVR is a cloud-based interactive voice response system designed to automate phone interactions and route callers to the appropriate departments or agents. They are hosted on remote servers and designed to function independently. These systems eliminate the need for on-premise hardware and reduce high maintenance costs.
Cloud-based office IVR solution can be integrated with various communication channels like voice, SMS, and chatbots to provide a seamless customer experience (CX). With the help of an office IVR system, businesses can optimize their operations and improve customer satisfaction.
Features Of Fonada's Office IVR Solutions
Set the industry standard with trusted IVR solution from one of India’s top IVR system providers.
Multi-Level IVR
Tailor the IVR menu to meet your customers' needs and enable them to connect with the appropriate team instantly.
Call Routing
Seamlessly route all incoming calls to designated phone numbers based on your chosen routing option.
Call Reports
Fonada’s smart IVR solution let users fetch detailed call reports with just one click using dashboard.
Call Recording
On-call conversations will be recorded and updated on the panel and stored on the cloud for future reference.
Unlimited Channels
Call the same number many times. All calls answered or not will be on your dashboard.
Call Scheduling
You can schedule automated calls at any day and time.
No Setup Costs
Automated calls need no specific equipment or setup costs.
Type Of Office IVR Solution
Personalize your caller experience with our tailored office IVR solutions
TYPE # 1
Single-Level IVR
The Single Level IVR directs customer queries by presenting a menu of options after a welcome message. It's ideal for small businesses. For example:
Welcome to Company X.
Press 1 for Sales,
2 for Customer Support,
3 for Accounts and 4 for other inquiries.
The call is then routed based on the selection.
TYPE # 2
Multi-Level IVR
Multi-level IVR is an advanced call management system that efficiently handles multiple inputs from callers, routing them to their desired destinations for query resolution. For example,
A caller navigating a Multi-level IVR hears a Welcome message
Chooses a language, and selects options like Sales.
They can then explore sub-menus for products and services, choosing their area of interest.
How Does IVR Solution Work?
Stage 01
IVR interacts with callers using prerecorded questions and answers. Auto-attendant features greet callers and provide an IVR menu.
Stage 02
Most IVR systems use Dual-Tone Multi-Frequency signaling (DTMF) to let callers use their keypads to choose pre-determined options.
Stage 03
Advanced IVR systems use speech recognition to provide human-like interactions through voice commands.
Stage 04
The menu guides the caller to select resolution or information gathering.
Why Do Businesses Use IVR Services?
Empower your team to minimize the chances of missing any customer call with one of the most reliable IVR solution providers in India
Satisfied Customers
Clients can resolve issues without the need for a live agent through the use of IVR systems. Leading enhanced CX.
Streamline Customer Journey
Online customers require relevant support while their entire buying and selling journey. IVR call routing is highly effective and helps customers resolve their queries without human intervene.
Boost Customer Engagement
Customer involvement is necessary to retain clients in your business’s orbit. IVRs may help your firm create a customer interaction platform.
Establish Brand Image
Our smart IVR solution helps businesses establish their brand image in the market by enabling them to be proactive to customer queries and issues.
Smart Routing
With Office IVR solution callers may reach their desired destination with a few button pushes. Once it routes the consumer, customer service becomes more evident. Proper IVR design ensures accurate and smooth routing.
IVR System Routes Call To Department & Agent
A consumer may want to contact a certain agent or department. IVRs help in this area by offering instant connectivity. Callers may reach their desired destination with a few buttons pushes.
Use Cases Of IVR Solutions
Streamline your customer interactions with one of the Top IVR solutions
Benefits Of Fonada’s Office IVR Solution
Use multilevel category menus to let your customers select the appropriate agent for their queries.
Omnipresent
Forward business calls to agents’ mobile phones and landlines from anywhere.
Generate More Leads
Rapid iteration ensures client leads and loyalty by meeting customer needs.
Enhance Brand Image
Enable your callers to speak with specialists based on their selections from a multilevel IVR menu.
Manage Large Call Volumes
Smart IVR solutions manage high call volumes by automatically connecting to many customers.
Personalize Client Interaction
Personalize client interactions using names and past interaction history to predict needs.
Easy Setup And Activation
Integrate your CRM software with a plug-and-play solution.
Why Choose Fonada For Best Office IVR Systems?
Go Live Easily
Quick setup with no extra infrastructure. You may combine it with current systems using our API.
ROI
You may talk to customers and obtain feedback by monitoring and analyzing voice conversations.
Scale Endlessly
Our cloud telephony software may increase your business's image and brand loyalty.
Data-Driven
Our IVR helps businesses analyze call recordings to measure print and digital marketing campaigns.
Improve Efficiency
Using our IVR Software, you may reduce call handling time and provide agents with the right info.
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