CLOUD TELEPHONY SOLUTIONS FOR EDUCATIONAL INSTITUTIONS

Modernize Your Institution's Communication with Cloud Telephony

How Fonada’s Cloud Telephony Solutions Can Bring the Revolution to the Education Industry?

Fonada's cloud-based solutions are designed to streamline operations, enhance collaboration, and facilitate smoother communication within any business's internal processes. Here is how:

Enhanced Communication
The click-to-call feature facilitates smooth communication between students, parents, and teachers. By integrating the click-to-call widget, website visitors can connect with your customer care representative in a few seconds for their queries and issues, which encourages more communication and support.

Automated Reminders
The Auto Dialer will send automatic reminders for assignments, exams, and other crucial events, thereby reducing the probability of missing deadlines.

Efficient Call Routing
Fonada's IVR (Interactive Voice Response) system can be the most suitable option for efficiently routing calls to the right department or person, saving time and leading to quick query resolution.

Parent-Teacher Communication
Institutions can automate their messaging services and send parents immediate alerts about student performance and progress using Fonada’s SMS services. This helps build a stronger relationship between parents and teachers.

Empower Your Educational Institution with the CPaaS Solution by Fonada.

Fonada's cloud-based solutions are designed to streamline operations, enhance collaboration, and facilitate smoother communication within any business's internal processes.

Sales and Lead Generation
Increased sales and quality lead generation are the biggest challenges for any business that wants to thrive in the marketplace. Fonada’s CPaaS solutions can help education sectors use advanced communication and collaborative tools to reach out to prospects for better sales and lead generation.

Marketing ROI Measurement
Fonada’s cloud telephony tools come with advanced data analytical feature that enables institutions to effectively monitor the efficiency of making campaigns. These features help institutions capture real-time data and information. This helps them to make informed decisions and facilitate smooth marketing ROI measurement.

Remote Working
Educational institutions can seamlessly promote remote work by using cloud telephony solutions. Cloud-based communication tools and virtual business numbers are among the features that enable employees to collaborate effectively from anywhere. This, in turn, increases productivity and flexibility.

Cloud Call Center
Fonada has its own dedicated call center solution, Autodialer. With this solution, educational institutions can provide quick and convenient assistance to students, parents, and staff regardless of the communication channel or mode such as phone calls, text messages, emails, or social media.

Lead Management
Fonada's CPaaS solution features lead management, allowing educational institutions to capture, track, and manage leads conveniently. It eases the registration process and helps institutions convert their prospects into enrolled students.

Virtual Business Numbers
Fonada's virtual business numbers are phone numbers that do not require a wired setup to work. Educational institutions can use these numbers to improve communications management, monitor marketing campaigns, and keep agents confidential.

Case Study

Stories that define our strength and reliability

University Campus Communication Issue

Challenge:
A renowned university was trying to improve communication services between its faculty, students, and administration.

Solution:
Fonada implemented the cloud telephony system with IVR for student queries, faculty virtual extensions and conference calls for administrative meetings.

Result:
The university observed a significant increase in communication effectiveness, resulting in better coordination and improved student satisfaction.

School internal Communication

Challenge:
A renowned school in a town was facing challenges in maintaining a constant connection between the schools and the administrative offices.

Solution:
Fonada deployed a cloud telephony system with a centralized administration, which can be used to configure extensions and call routing.

Result:
This solution enabled the school to automate communication, thereby reducing call routing errors and increasing responsiveness to parent and staff queries.

Online Learning Plateform Scalibility

Challenge:
An online learning platform that was experiencing rapid growth in enrollments was seeking for cloud telephony solution to scale its reach.

Solution:
Fonada deployed an autodialer with the click-to-call integration for student support.

Result:
The online learning platform that effectively dealt with the increased call volumes ultimately ensured better support for the students and a better user experience.

Why Choose Fonada?

Comprehensive Communication Tools
Fonada provides a vast array of cloud communication tools and features such as voice calling, SMS, email and social media integration. Thus, institutions can interact with students, parents, and staff through different platforms, which leads to improved communication and collaboration.

Scalability and Flexibility
Fonada's cloud telephony solutions are scalable, and institutions can effortlessly add more communication channels as their needs increase. Furthermore, the solution's versatility allows institutions to personalize and modify it according to their particular needs.

Cost-Effectiveness
Educational institutions can decrease communication costs by using Fonada’s CPaaS platform. The pay-as-you-go pricing policy guarantees that institutions pay only for the services they use, making this a cost-effective option for institutions of all sizes.

Enhanced Remote Working
Fonada's CPaaS solution allows for remote working, staff and educators can work effectively wherever they are. This flexibility enhances the level of productivity and makes the institution an attractive place to work for the best professionals.

Improved Customer Service
Fonada's CPaaS solution provides a cloud-based call centre platform and lead management tools that help institutions provide better customer services. The institutions can process the inquiries, handle issues, and improve the overall satisfaction levels.

Reliability and Security
Fonada's CPaaS solution is based on a robust and reliable infrastructure; therefore, institutions can entrust the communication platform to it. These two features (reliability and security) are vital in preserving the integrity of sensitive information and guaranteeing the continuity of communication.

CRM Integration
Fonada's CPaaS solution easily connects with CRM systems. Integrating CRM into institutional communication processes enables institutions to simplify their communication processes, track interactions with students and parents, and personalize their communication strategies based on CRM data.

24*7 Customer Support
Fonada offers 24*7 customer care service to help educational institutions with any technical difficulties or questions they may have. This ensures the availability of real-time help and troubleshooting, which in turn guarantees constant communication services.