Drive Desired Sales and Marketing ROI in the Consumer Goods Industry
Streamline Tracking and Updating Your Value Chain with Fonada’s cloud telephony solutions.
Fonada’s Role in Transforming Customer Engagement for Consumer Goods Industry
Empower your Retail Management with Fonada’s cloud telephony solutions. With these customer engagement solutions, you can efficiently retrieve in-death sales reports, analyze customer market trends, and get complete analytics on human behaviour patterns to make informed decisions.
Achieve Operational Perfection with Fonada's Cloud Telephony Solutions
Manage customer engagement and collaboration with Fonada’s end-to-end cloud telephony solutions and become a household name.
Sales And Lead Generation
Make your sales and lead generation efforts meaningful with Cloud Contact Center. Our call center solution comes with advanced customer engagement tools and services that help you facilitate a targeted approach for better results and ROI.
Track Marketing ROI
Improve your tracking and monitoring capabilities using Fonada’s unified multi-channel platform for customer engagement and collaboration. Get comprehensive insights on the performance of your running campaign by using missed call solutions and virtual phone numbers.
Remote Working
Empower your agents with advanced cloud Communication Technology and help them stay connected with your customers no matter where they are.
Logistics & Delivery
Our innovative collaboration and customer engagement tools keep your customers informed about their order status through their preferred communication channels. Configure multi-level IVR and chatbots to help them track and get order updates in real-time.
Customer Support & Feedback
Our customer-centric solution helps you gain customer trust by offering instant support for their queries and issues. Level up your customer service with our chat and voice bots, automated calls and speech analytics services.
Case Study
Stories of Communication Solutions for the Consumer Goods Industry
Streamlining Customer Service for a Consumer Goods Giant
Challenge:
A leading consumer goods company faced challenges in managing high call volumes and providing personalized support to its customers.
Solution:
Fonada Implemented a comprehensive suite of cloud telephony solutions, including auto dialler and IVR. Auto dialler automated outbound calls while IVR helped its agents perfectly manage high-volume calls.
Result:
This implementation helped the company improve customer experience, reduce wait time, and achieve higher resolution rates. The company also increased operational efficiency while maintaining the quality of its services.
Enhancing Sales and Marketing Effectiveness for a Consumer Goods Distributor
Challenge:
Tracking the effectiveness of sales and marketing campaigns was the biggest challenge for a renowned consumer goods distributor.
Solution:
Fonada integrated an auto dialer with outbound calling capability in its CRM. This enabled the company to fetch real-time analytics for running targeted campaigns. Also, it was empowered to monitor the effectiveness of each campaign perfectly.
Result:
This integration helped distribution significantly improve sales campaign tracking and operational efficiency.
Optimizing Supply Chain Communications for a Consumer Goods Manufacturer
Challenge:
A consumer goods manufacturer faced challenges communicating effectively with suppliers and retailers. Due to this, the manufacturer was experiencing delays and errors in the supply chain.
Solution:
Fonada implemented a tailored cloud telephony solution, including an IVR and a Cloud Call Center. The IVR provided stakeholders with self-service options, while the Cloud Call Center enabled seamless communication and collaboration.
Result:
Manufacturers improved order processing accuracy, enhanced supply chain visibility, and minimized expenditure on process costs.
Why Choose Fonada?
Achieve operational efficiency with advanced Cloud telephony solutions.
Multi-channel Platform
Experience omnichannel support for all your communication needs with a unified platform.
CRM Integration
Seamlessly integrate customer engagement solutions with all CRMs.
Secure & Reliable
Create a secured business communication environment with end-to-end encryption.
Scalable
Easily adjust your communication needs as your business grows or changes.
Customized
Customize service as per your business requirements.
24x7 Support
Offer round-the-clock assistance and gain customers’ trust.
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