CASE STUDY
Stories of Triumph from Our Valued Customers
Browse Our Effective Solutions Integrated By Esteemed Clients
Be it a start-up, small business, or a large enterprise, Fonada pride itself on working with growing businesses of all stratagem. We aim to help companies grow substantially through our communication tools. We help verticals build improved operational efficiency, better call delivery rates, and enhanced customer satisfaction. Here are a few of our client’s success stories who availed of our broadcasting services.
Trade India
Number Masking Solution
The answering agent call gets patched. The seller inventory is protected as all numbers are masked.
Customized Panel
Personalized panel features for efficient operations.
Direct Inwards Dialling (DID)
Each TradeIndia merchant is assigned a DID. About 1 Lakh numbers are mapped behind each DID.
Multiple CLIs
Trade India is using 10,000 numbers from Fonada, with CLIs in 12 cities.
Call Records
Call details retrieved for Agents are sent to Analytics and Training.
Snapdeal
Outbound Dialing
Snapdeal delivers related information with a prompt sent to the customer with their order number and product name.
Delivery Updates
Fonada sends a voice call reminder to Snapdeal customers about the delivery of their products.
Interactive Voice Response (IVR)
Through the assigned IVR key on their phone keypad, every customer receives an IVR prompt regardless of customer purchase or not.
Data Analytics
Snapdeal plan their logistics according to the information sent back to the analytics, such as name, address, time of call, and frequency of redialling
API Integration
Snapdeal sends the customer data via HTTP API that retrieves information about the delivery.
Text-To-Speech Engine
The Fonada Text-to-Speech engine converts all dynamic product details into voice prompts in real-time.
Paisabazaar
Campaigns
Fonada runs multiple campaigns for Paisabazaar for better brand reach.
Promotional Messages
Policy Bazaar delivers promotional voice messages to the target customer base.
Interest Indicators
The customers are classified based on listening duration. These individuals are followed up with a custom SMS with a link to register on the Paisabazaar platform.
Personalized Panel
The Paisabazaar team uploads predefined sets of targets and prompts via the Fonada Panel.
API Communication
Paisabazaar utilizes messaging APIs to trigger SMS delivery in real-time.
Data Analytics
The Fonada panel streamlines all processes and displays relevant analytics for better agent performance.
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