CAREERS

Job opportunities for Senior Business Analyst

Company Overview:

We are a leading Communications Platform as a Service (CPaaS) provider, enabling businesses to leverage cutting-edge communication technologies. As we continue to expand and innovate, we are seeking an experienced Business Analyst with domain expertise in Artificial Intelligence (AI) to help us build AI-powered products and solutions in the CPaaS space.

Job Description:

As a Senior Business Analyst specializing in AI for CPaaS, you will play a critical role in shaping the development of our AI-driven products and services. You will work closely with product development, engineering, and business teams to define requirements, identify market trends, and ensure the successful launch of innovative AI-based solutions. Your deep knowledge of the AI landscape will help us stay ahead in this rapidly evolving industry.

Key Deliverables / Responsibilities

• AI Product Development: Collaborate with cross-functional teams to define the roadmap for AI-powered features in our CPaaS offerings, such as AI-backed contact centers, conversational bots, predictive analytics, and sentiment analysis tools.
• Market Research & Analysis: Conduct in-depth research on emerging AI technologies and trends, providing insights into how these can be applied to enhance our CPaaS products.
• Requirement Gathering: Liaise with key stakeholders to gather business and technical requirements for AI product development, translating business needs into technical specifications.
• Competitive Analysis: Analyze the competitive landscape within both the AI and CPaaS industries, identifying gaps and opportunities for new product launches or feature enhancements.
• Data-Driven Insights: Use data analysis tools to gather insights on user behavior, product performance, and market adoption, informing product improvements and AI model optimizations.
• Pre-Sales & Client Engagement: Support pre-sales teams by providing AI product expertise and ensuring customers understand the value and application of AI features within our CPaaS platform.
• Product Launch Support: Work with marketing and technical teams to ensure smooth product launches, helping develop go-to-market strategies and ensuring all AI-related products meet market needs.
• Documentation & Communication: Create detailed product documentation, including business use cases, technical specifications, and process flows, ensuring clarity for both internal and external stakeholders.
• Innovation Leadership: Serve as the AI thought leader within the organization, keeping teams informed of AI advancements, launches, and potential opportunities in the CPaaS space.

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Data Science, Business Administration, or a related field.
• 10+ years of experience as a Business Analyst or Domain Expert, with a focus on AI products and technologies.
• In-depth knowledge of the CPaaS industry and a strong understanding of AI applications within communications platforms (e.g., AI-driven IVR, chatbots, sentiment analysis, and virtual assistants).
• Proven track record of successful AI product development and product lifecycle management, from ideation to launch.
• Strong understanding of emerging AI technologies, such as machine learning (ML), natural language processing (NLP), deep learning, and their real-world applications in the CPaaS ecosystem.
• Hands-on experience with AI tools and platforms, such as Google AI, AWS AI/ML, Microsoft Azure AI, and open-source AI libraries.
• Strong analytical skills and the ability to translate complex data and AI models into actionable business strategies.
• Excellent communication skills with the ability to work effectively across teams and present AI concepts to both technical and non-technical stakeholders.
• Experience in market research, competitive analysis, and identifying product opportunities within AI and CPaaS.

Preferred Skills:

• Knowledge of cloud-based communication solutions (SMS, Voice, IVR, OBD) and how AI enhances these services.
• Strong project management skills with the ability to work on multiple projects and meet deadlines.
• Experience working with agile methodologies and familiarity with tools like Jira, Confluence, or similar.
• Prior experience collaborating with product, engineering, and marketing teams in a fast-paced technology environment.

What We Offer:

• A dynamic and innovative work environment focused on cutting-edge technologies in the AI and CPaaS space.
• Competitive salary and performance-based incentives.
• Opportunities for career growth and development.
• Exposure to industry-leading AI and communications technologies.
• Flexible working hours and a collaborative culture.

Job opportunities for Pre-Sales Consultant

Company Overview:

We are a rapidly growing player in the CPaaS (Communications Platform as a Service) industry, offering a range of solutions including SMS, Outbound Dialing (OBD), IVR, Contact Center, and AI-powered features. We are now expanding our product offerings and looking for an experienced Pre-Sales Consultant with strong communication and technical writing skills to help showcase our innovative products and services to potential customers.

Job Description:

As a Pre-Sales Consultant, you will play a pivotal role in articulating our product's value proposition to potential clients and partners. You will be responsible for explaining and writing detailed descriptions of all product features and APIs, while also engaging with customers in English to support pre-sales efforts.

Key Deliverables / Responsibilities

• Product Documentation: Write clear, detailed, and user-friendly documentation for all product features, including SMS, OBD, IVR, Contact Center, and AI-backed modules.
• API Documentation: Provide technical descriptions and examples for API integrations, helping customers and developers understand how to use our APIs effectively.
• Pre-Sales Support: Engage with potential customers to understand their requirements, present tailored product demonstrations, and articulate how our CPaaS solutions can meet their business needs.
• Customer Engagement: Effectively communicate with customers in English via email, calls, and meetings to explain technical solutions in a clear and concise manner.
• Solution Proposals: Collaborate with the sales team to design and present compelling proposals for prospective clients, showcasing the benefits of our platform and how it can add value to their communication needs.
• Industry Expertise: Leverage your experience in the CPaaS industry to provide industry insights, trends, and best practices, helping clients understand how our solutions stand out in the market.
• Cross-functional Collaboration: Work closely with product development, marketing, and customer support teams to ensure alignment in messaging and feature understanding.
• AI Features Development: Participate in building and promoting new AI-backed features and ensure customers understand the value and application of these solutions.
• Client Relationship Management: Maintain strong relationships with clients during the pre-sales phase to ensure a smooth transition to the post-sales and implementation teams.

Requirements:

• Bachelor’s degree in Engineering, Computer Science, or a related field.
• 7+ years of experience in the CPaaS industry**, particularly with SMS, OBD, IVR, and Contact Center solutions.
• Strong technical writing skills for product and API documentation.
• Experience in pre-sales, solution consulting, or similar roles.
• Excellent verbal and written communication skills in English.
• Proven ability to understand customer requirements and translate them into actionable solutions using our product suite.
• Familiarity with APIs, cloud-based communication platforms, and customer support solutions.
• Ability to work independently as well as in a collaborative team environment.
• Knowledge of AI-powered communication tools is a plus.

Preferred Skills:

• Prior experience working in the CPaaS industry or with telecom-related products.
• Hands-on experience with API integration and technical documentation.
• Knowledge of AI/ML integration in communication platforms is a bonus.
• Strong interpersonal skills and customer-facing experience.
• Proficiency with CRM tools and sales platforms.

What We Offer:

• Competitive salary and performance-based incentives.
• Opportunity to work with cutting-edge technology in the CPaaS and AI space.
• Collaborative and innovative work environment.
• Opportunities for career growth and learning.

Job opportunities for Manager Quality Analyst (Software Automation Testing)

Key Deliverables / Responsibilities

• Review requirements, specifications and technical design documents to provide timely and meaningful feedback
• Create detailed, comprehensive and well-structured test plans and test cases
• Estimate, prioritize, plan and coordinate testing activities
• Design, develop and execute automation scripts using open source tools
• Identify, record, document thoroughly and track bugs
• Perform thorough regression testing when bugs are resolved
• Develop and apply testing processes for new and existing products to meet client needs
• Liaise with internal teams (e.g. developers and product managers) to identify system requirements
• Monitor debugging process results
• Investigate the causes of non-conforming software and train users to implement solutions
• Track quality assurance metrics, like defect densities and open defect counts
• Stay up-to-date with new testing tools and test strategies

Education / Desired Profile

• Proven 3-5 years work experience in software quality assurance.
• Strong knowledge of software QA methodologies, tools and processes
• Experience in writing clear, concise and comprehensive test plans and test cases
• Hands-on experience with both white box and black box testing
• Hands-on experience with automated testing tools
• Solid knowledge of MySQL and scripting
• Experience working in an Agile/Scrum development process
• Experience with performance and/or security testing is a plus
• BS/MS degree in Computer Science, Engineering or a related subject
• Good to have experience in Telecom/Financial Domain

Job opportunities for Python Developer

Job Overview:

We are looking for a skilled Python Developer with 5-8 years of experience in developing and implementing Natural Language Processing (NLP) solutions within an AI environment. The successful candidate will work closely with senior team members to design, build, and deploy AI-driven applications and NLP models. This role offers the opportunity to contribute to innovative projects and grow within a dynamic team based out of Delhi NCR.

Key Deliverables / Responsibilities

• Develop and maintain NLP models for real-time applications such as Chabot’s, virtual assistants, sentiment analysis, and other AI-driven projects.
• Collaborate with data scientists and AI engineers to design and implement efficient solutions for processing large-scale datasets.
• Write clean, scalable, and efficient Python code to develop AI modules and integrate them with existing applications.
• Research and implement the latest NLP techniques, algorithms, and tools to improve model performance and accuracy.
• Assist in deploying machine learning models on cloud platforms such as AWS, Google Cloud, or Azure.
• Contribute to code reviews, debugging, and performance optimization.
• Stay updated with current trends in NLP, AI, and machine learning technologies.
• Work closely with cross-functional teams to ensure AI solutions meet business and technical requirements.

Required Skills & Experience:

• 5-8 years of hands-on experience in Python development, with a focus on NLP and AI applications.
• Proficiency in NLP libraries and frameworks such as spaCy, NLTK, Gensim, and deep learning tools like Tensor Flow, PyTorch.
• Strong understanding of machine learning models and techniques for NLP tasks, including text processing, sentiment analysis, entity recognition, and language generation.
• Experience with integrating APIs and deploying models in cloud environments (AWS, Google Cloud, or Azure).
• Knowledge of databases and data structures, with experience working with large-scale datasets.
• Good understanding of the software development life cycle, including version control, testing, and deployment.
• Strong problem-solving skills, with the ability to troubleshoot and optimize code for performance.
• Excellent communication skills and the ability to work collaboratively in a team environment.

Preferred Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Data Science, or related fields.
• Experience in conversational AI, such as developing Chabot’s or virtual assistants.
• Familiarity with big data technologies and cloud-based AI services.
• Knowledge of DevOps practices and experience in CI/CD pipelines is a plus.

Job opportunities for Java Developer

Key Deliverables / Responsibilities

• Write “clean”, well-designed code
• Produce detailed specifications
• Troubleshoot, test and maintain the core product software and databases to ensure strong
• optimization and functionality
• Contribute in all phases of the development lifecycle
• Follow industry best practices
• Develop and deploy new features to facilitate related procedures and tools if necessary

Education / Desired Profile

• Bachelor/Master’s degree in Computer Science, Software Engineering or related subject
• Proven 5-8 years of software development experience in Core JAVA, Spring Boot
• Understanding of Telecom Domain, Cloud Telephony, SIP and Asterisk
• Demonstrable knowledge of data structure, Multi-threading and OOPS.
• Good knowledge of relational databases e.g. MySQL/ORACLE, version control tools and also
• developing web services
• Experience in developing SOAP, XML and HTTP APIs
• Passion for best design and coding practices and a desire to develop new bold ideas