Call Center Dialer

Maximize Call Pickup Rates and Convert Leads Faster with Fonada’s Outbound Call Center Dialer

What is a Call Center Dialer?

Call center dialer is a software that enables businesses to automate outbound calling activities for their call centers. It eliminates the need for manual dialing and empower call center agents to focus on more critical tasks such as engaging with customers and closing deals.

Unlike traditional manual dialing, a contact center dialer automatically connects with a pre-defined list of contacts, freeing agents from repetitive tasks. This advanced tool, often referred to as an outbound dialer, efficiently bridges the customer with either an interactive voice response (IVR) system or a live representative, significantly boosting call connection rates and extending agent talk time.

Why your Business Needs a Call Center Dialer?

Struggling with low call connectivity, spam call labeling, or poor lead conversion rates in your outbound campaigns? It's time to upgrade your calling software with our advanced call center dialer. Here's how our auto dialer solutions can help:

Generate Qualified Leads
Our dialer system helps in targeting the right audience, ensuring that you reach potential customers who are genuinely interested in your products or services. This not only improves the quality of your leads but also boosts your chances of conversion.

Improve Call Connect Ratio
By automating the dialing process, our contact center dialer increases the efficiency of your outbound campaigns. It ensures that your team spends more time talking to live prospects and less time waiting or dealing with unanswered calls.

Prevent Spam Call Labeling
Our dialer uses dynamic CLI allocation to eliminate all the possibilities of your calls being marked as spam. Also, our dialer systems are designed to adhere to industry standards and regulations which protect your business’s reputation and improve call deliverability.

Enhance Outreach
Increase your reach with our dialer’s ability to handle large volumes of calls efficiently. This allows you to expand your market presence and connect with more potential customers in less time.

Up-Sell and Cross-Sell
With better call connectivity and more time on the phone with qualified leads, your sales team can focus on up-selling and cross-selling opportunities. This maximizes revenue per customer and enhances overall sales performance.

Upgrade to our advanced contact center dialer and transform your outbound campaigns into a more effective, efficient, and successful strategy.

Types of Call Center Dialers

Predictive Dialer

Progressive Dialer

Preview Dialer

Benefits of Dialer Software

With contact center dialer business can 3x agent's productivity and reduce idle time. This helps them increase talk time and close more deals.

Reduce Idle/ wait time
Manual dialing comes with various restrictions. Agents can't skip a call until the ringing is done, which causes longer wait times and affects productivity. For such calls, agents are bound to waste time and face disconnected calls. A call center dialer acts as a remedy to these issues by allowing businesses to recognize and skip calls that are wasting time after a set period. This not only improves the agent's call handling capability but also contributes to higher conversions.

High Operational Efficiency
Outbound call dialer empowers businesses to automate dialing process which means agents don’t have to put manual dialing efforts for connecting with prospects. The system not only automate the calling process but also eliminate the issues like call drops, misdialing and long wait times. The system is advanced enough to distinguish between answered and non-answered calls and route them to available agents. Additionally, the system can also detect busy signals, voice mail and no serviceable numbers which contribute to higher call pickup rates.

Better Conversion Ratio
Contact center dialer break down complex sales process in a simple one by optimizing the process

Let's understand how does it work

Provide quick preview of contact details
Inform and prepare agents before call is connected
Help them foster personalized communication with customers
Improves customer engagement
Enhances the probability of lead conversions

More Agent Talk Time
The outbound dialer system highly focuses on improving agents’ talk time, call pickup rates and streamlined communication. With this system businesses can efficiently reduce the call wait time and improve call connections by up to 300%. This help agents focus on engaging with prospects and closing more deals.

Real-time Monitoring and Reporting
Call center dialer software enables businesses to track and manage the complete record of their call center performance. This includes monitoring operational activities and evaluating individual agent performance. The real-time monitoring and reporting capabilities of dialers help businesses make informed decisions and address issues promptly, ensuring operational efficiency and improved productivity. Additionally, the call recording feature helps managers to track the conversation quality and ensure higher agent's performance.

How To Choose the Right Dialer Software for Your Call Center?

1. Size of Contact Center

Large to Mid-Size Call Centers: Opt for a predictive dialer. This dialer minimizes agent idle time by automatically dialing multiple numbers simultaneously and connecting agents only to answered calls. It's ideal for handling extensive contact lists and multiple campaigns efficiently.
Small Call Centers: A progressive dialer is more suitable. It dials one number at a time, ensuring agents are available to handle each call personally. This approach is cost-effective and allows for a more tailored interaction with fewer resources.

2. Type of Target Customers or Prospects

High-Value Prospects: Avoid using a predictive dialer as these require personalized outreach. A progressive dialer or preview dialer is more appropriate, allowing for a more detailed and context-driven approach, crucial for B2B interactions and high-value prospects.

3. Outbound Calling Process to be Automated

High Volume Calling: Use a predictive dialer or power dialer for processes like initial lead qualification, where efficiency and speed are crucial. These dialers can handle many calls and increase productivity.
Low Volume or High Attention Processes: A preview dialer works best for processes such as following up on warm sales leads or collections. It allows agents to review details before making the call, ensuring a more personalized approach and better context.

4. Lead Sources

High Investment in Lead Generation: If leads are acquired through significant investments (e.g., web or events), use a progressive dialer for personalized handling. This ensures no lead is wasted as agents can handle calls one at a time, providing tailored interaction.
Long Sales Cycles or High Returns: Preview dialers are ideal for leads with longer sales cycles or significant potential returns. They allow agents to prepare and engage with leads more effectively, ensuring contextually relevant conversations.

What Clients Say About Our Contact Center Dialer Software

Fonada outbound dialer has transformed our customer service operations! The system is incredibly reliable and easy to use. Its automated click-to-dial feature has improved our response times, call pickup rates and streamlined our workflow. Highly recommended for any business looking to enhance their communication capabilities!

Tejasvi Yadav

VP - Collections

Leading Fintech Company in Gurugram

We’ve been using Fonada's call center dialer for our outbound campaigns, and the results have been impressive. The autodialer solution allows us to manage high call volumes efficiently and has significantly improved our lead count. The platform’s flexibility and scalability are exactly what we needed. Excellent service and support from the team

Akhilesh Singh

Customer Support Director

Leading Retail Company in Maharashtra

Fonada’s call center has been a game-changer for our remote team. The advanced features like call recording and real-time monitoring have improved our productivity. The transition was smooth, and the support team was fantastic throughout the process. We couldn’t be happier with the results!

Chirag Sharma

E-commerce Manger

Leading Online Store

How Fonada's Outbound Dialer Can Help Your Business Thrive?

If you are losing sales due to low call connectivity issues, SPAM call labeling or idle wait time then switching to Fonada's call center dialer could be a game changer for you. With this system you can streamline your call flow and achieve higher operational efficiency

Features that make Fonada's outbound dialer best fit for your business

Click to Dial
This functionality allows agents to automatically dial contacts from the CRM without manually entering numbers. It reduces errors and increases dialing efficiency.

Parallel Predictive Dialing (PPD)
PPD supports targeted outbound campaigns by managing different dialing campaigns simultaneously with predefined parameters. It enhances campaign effectiveness through parallel prediction.

Schedule Call Back
Agents can set up call backs agreed upon during previous interactions. This feature is customizable and ensures that designated agents are connected for scheduled calls.

Pro-active Connect Enhancer (PACE)
PACE improves call connection rates by profiling customers, tracking interactions, and refining contact strategies. It is an advanced version of the predictive dialer, designed to reduce unanswered calls.

Multi-campaign Management
Fonada’s dialer allows for the simultaneous management of multiple campaigns. Users can create, modify, and delete campaigns from a single interface and manage campaign-specific exclusions like DNC rules.

Agent Performance Dashboard
Supervisors can access real-time dashboards to monitor individual agent performance, including call status and key metrics, enhancing overall efficiency and productivity.

How outbound dialer can help you in your busiuness

Frequently Asked Questions About Call Center Dialers

The most common type of dialer used by businesses are

1. Predictive Dialer

2. Progressive Dialer

3. Preview Dialer

Call center dialers are used by businesses to automate their outbound calling efforts. With this system they can target a vast number of leads for sales and conversions.

Yes, our outbound dialer is highly compatible with the number of sales CRMs and it can easily be integrated with your system.

Our contact center dialer removes SPAM call labeling and enhances call pickup rates, resulting in higher lead generation and sales

Predictive Dialer

A predictive dialer is an automatic system used in call centers to make outbound calls. It dials numbers from a list and, once a call is connected, it routes the call to an available agent. This system helps save agents' time by filtering out busy signals, voicemails, unanswered calls, and disconnected numbers. Using its built-in algorithm, the predictive dialer predicts when to make the next call based on historical data about when agents will be free.

How It Works:

1. Automatic Dialing:

The predictive dialer starts calling numbers from a contact list for a specific campaign, even before agents are available.

2. Real-Time Adjustments:

The system adjusts the dialing rate in real time based on factors like average call length, the nature of calls, time of day, and agent availability.

3. Customization:

Call center managers can adjust the dialing parameters to suit their needs, controlling how quickly calls are made.

4. Efficient Call Handling:

Answered calls are directed to agents, while unanswered calls are rescheduled for another attempt later.

Why Do Call Centers Need a Predictive Dialer?

Predictive dialers are essential for various call center activities, including telemarketing, market research, debt collection, and customer service follow-ups. They are also valuable for lead qualification in outbound sales, allowing teams to maximize their time with prospects.

1. Higher Call-Connect Ratio Predictive dialers filter out busy signals, voicemails, and unanswered calls, leading to more successful connections with actual people.

2. Reduced Agent Idle Time By automating the dialing process, agents avoid the time-consuming task of manual dialing and waiting for calls to connect. This means they can spend more time talking to customers.

3. Manage Multiple Campaigns Automating dialing allows call centers to handle higher call volumes and run multiple campaigns at the same time.

4. Increased Productivity With less idle time and more talk time, agents become more efficient, boosting overall productivity and operational effectiveness.

Progressive Dialer

A progressive dialer, also known as a power dialer, is a call center tool where the agent is already active on the line before any calls are made. In this setup, the agent starts the dialing session, and once a call is connected, they answer it directly. Since the agent is always available, there’s no need to route calls like in predictive dialers, reducing the chance of calls being abandoned.

How Progressive Dialing Works:

1. Sequential Dialing:

The dialer calls numbers from a pre-selected list one by one, with an agent already ready to take the call.

2. Immediate Response:

If a number is busy or disconnected, the dialer quickly moves to the next number on the list.

3. No Call Abandonment:

Since calls are dialed only when an agent is available, there are no delays or chances for calls to be abandoned.

4. Efficient Call Handling:

Connected calls are answered without pauses or delays, and the dialer stops dialing until the current call is finished.

Why Call Centers Need a Progressive Dialer:

1. Minimize Abandonment Rate: With an agent ready to answer every call, there’s no risk of call abandonment due to delays or unavailability.

2. Increase Conversion Ratio: Progressive dialers allow agents to handle calls with greater control, leading to higher-quality conversations and better results.

3. Increase Efficiency: By avoiding manual dialing errors and skipping busy or bad numbers, progressive dialers make better use of agent time.

4. Boost Agent Productivity: A progressive dialer can make about 75-80 calls per hour, which is over twice as many as manual dialing, significantly increasing productivity.

Preview Dialer

A preview dialer is an outbound dialing tool that gives agents a quick update about the next contact before making a call. This allows agents to prepare for the call and make more informed decisions. The dialer connects the agent first and then connects the call to the customer. Agents also have the flexibility to skip any contact and move to the next one. This dialer is ideal for complex sales processes that require high-quality interactions.

How Preview Dialing Works:

1. Campaign Initiation:

The dialing process begins with an outbound campaign. The agent’s screen displays information about the next contact.

2. Agent Decision:

The agent can review the contact details and decide whether to accept or skip the call. The agent can click to call or the number will auto-dial after a preset time.

3. Next Call:

After finishing the current call, the next contact request appears on the agent’s screen.

Why Call Centers Need a Preview Dialer:

1. Personalized Customer Interaction: Agents can view customer details before dialing, allowing for more personalized and context-driven conversations.

2. More Focused Calling: Agents have greater control over the dialing process, with the ability to review contacts before making a call, improving their focus and efficiency.

3. Suitable for High-Value Leads: This dialer is ideal for high-value calls where revenue per call is significant, and the customer’s needs are highly specific.

4. Better Connection Quality: Preview dialers reduce call drop rates and minimize the risk of losing leads due to call abandonment.

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